Recruitment

Clerical Officer (“Member Services Officer”)

Public Service Credit Union is a modern, member-focused industrial credit union whose primary aim is to provide financial services that meet the needs of our growing membership. We operate from offices at Earlsfort Terrace, Dublin 2, Earl Place, Dublin 1 and Ringsend Road, Dublin 4. We wish to appoint a Clerical Officer for our Ringsend Road office.  This is an excellent opportunity to join a leading and ambitious credit union.

Full time: Onsite Monday to Friday
Reports to: Member Services Supervisor

Role Summary

The role of the Clerical Officer is to provide administration support for a range of member services:

• Processing lodgements / withdrawals
• Processing and issuing loan applications
• Providing administrative backup to loans officers
• Helping members to access services such as loans, savings, current accounts, deposit accounts and insurances (in person, by telephone and online)
• Dealing with member queries
• Setting up new members and acting as teller/ cashier
• Assisting with the administration of member payroll deductions and other electronic payments
• Assists with start-of-day, end-of-day and end-of-week processes in the office
• Conducts all tasks in accordance with the credit union’s policies on anti-money laundering and data protection
• Any other duties that may be required

The Person

• A minimum of 12 to 18 months’ experience working in a financial services environment
• A pleasant manner with strong interpersonal skills
• A good level of education, possibly to third level
• An excellent knowledge of Word and Excel
• Interest in pursuing further education and training
• Strong attention to detail to help ensure that the credit union maintains a high standard of member service and regulatory compliance
• An ability to work as part of a team
• Hold QFA/APA qualifications or a willingness to work towards same to achieve minimum competency requirements, as set by the Central Bank of Ireland for the credit union sector.